Objective and Effective Problem Solving
INTRODUCTION
This problem-solving workshop prepares and enables participants to analyse risks and issues into the four problem types of: Processes, Decisions, Relationships and Motivation and create solutions for each type.
LEARNING OBJECTIVES
After attending this workshop, learners will be able to do the following:
- Analyse problems into Processes, Decisions, Relationships & Motivation
- Create solutions that are relevant to the problems identified
- Make weighted decisions and choose the most rational solution
- Manage relationship issues and personality conflicts at home and at work
WHO SHOULD ATTEND
- All levels of employees
- Entrepreneurs
LEARNING METHODOLOGY
- Interactive Lectures
- Group Presentations
- Group Discussions & Activities
- Games & Simulations
- Participants Workbook (digital)
DURATION & OTHER INFORMATION
- Duration: 1 days in-class (7 hours with lunch break of 1 hour)
- Class size: Maximum 14
COURSE OUTLINE (1 Day)
| Module | Title | Learning Outcomes & Tools Used |
| 1 | Analysing Problems | Participants will be able to use analytical and critical thinking tools to identify whether a problem is a risk or issue and deconstruct it into its individual problem types.
Tools: PDRM: Process, Decision, Relationship, Motivation |
| 2 | Creating Solutions | Participants will be able to use creative and lateral thinking tools to create possible solutions to individual problem types.
Tools: SCAMPER, BrainStorming, Rapid Prototyping |
| 3 | Building Relationships | Participants will be able to connect to build rapport, inform to introduce ideas, convince to get buy-in and instruct to provide directions to
improve the communication in their relationships.
Tools: REACH. |
| 4 | Making Decisions | Participants will be able to critically analyse options without emotional noise and justify a choice based on weighted analysis.
Tools: Decision Tree |
* The SPEED workshop was originally designed by PLF Mohd Nadzrin Wahab.
COURSE FACILITATOR
Gina Phan is a professional trainer & consultant. Her work today reflects her experience as a seasoned practitioner. Her passion is to help organizations and individuals succeed through effective and practical soft-skills.
Gina is an accomplished manager and company director, in both corporate and entrepreneurial settings. Prior to becoming a company director, she has held many roles in software development, corporate marketing, sales, and pre-sales support. During these formative years, she realized that good communication skills are an essential part of a professional’s career advancement.
Gina has conducted or facilitated training for different types of organizations — both domestically and internationally, such as:
- Mines Marketing Sdn Bhd (Leisure, Wellness)
- Eita Resources Bhd (Engineering, Manufacturing)
- Palace of Golden Horses (Hospitality)
- Heriot-Watt University Malaysia (Education)
- Blackmores (Malaysia) Sdn Bhd (Retail)
- Cell Edge Sdn Bhd (IT Services)
- Inter XS Sdn Bhd (IT Systems Integrator)
- Tenby International School (Education)
- DHL Asia-Pacific IT Services (Shared Services)
- TTE Engineering Sdn Bhd (Engineering, Manufacturing)
- Examedia Solutions Sdn Bhd (IT Systems Integrator)
- Intercosmetic Asia Pacific Sdn. Bhd. (OEM Manufacturing)
- Great Eastern Agents (Life Planners)
- L&T Minerals (Quarry)
Her training participants will gain an immersive learning experience that is transformative, challenging and exciting. They will also benefit from complimentary post-workshop engagement via e-mail.
She currently writes on www.zinfinity.com.my .
Registration:
Please register at this link:
