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Objective and Effective Problem Solving


This problem-solving workshop prepares and enables participants to analyse risks and issues into the four problem types of: Processes, Decisions, Relationships and Motivation and create solutions for each type.


After attending this workshop, learners will be able to do the following:

  • Analyse problems into Processes, Decisions, Relationships & Motivation
  • Create solutions that are relevant to the problems identified
  • Make weighted decisions and choose the most rational solution
  • Manage relationship issues and personality conflicts at home and at work


  • All levels of employees
  • Entrepreneurs


  • Interactive Lectures
  • Group Presentations
  • Group Discussions & Activities
  • Games & Simulations
  • Participants Workbook (digital)


  • Duration: 1 days in-class (7 hours with lunch break of 1 hour)
  • Class size: Maximum 14



Module Title Learning Outcomes & Tools Used
1 Analysing Problems Participants will be able to use analytical and critical thinking tools to identify whether a problem is a risk or issue and deconstruct it into its individual problem types.


Tools: PDRM: Process, Decision, Relationship, Motivation

2 Creating Solutions Participants will be able to use creative and lateral thinking tools to create possible solutions to individual problem types.


Tools: SCAMPER, BrainStorming, Rapid Prototyping

3 Building Relationships Participants will be able to connect to build rapport, inform to introduce ideas, convince to get buy-in and instruct to provide directions to

improve the communication in their relationships.


Tools: REACH.

4 Making Decisions Participants will be able to critically analyse options without emotional noise and justify a choice based on weighted analysis.


Tools: Decision Tree

* The SPEED workshop was originally designed by PLF Mohd Nadzrin Wahab.


Gina Phan is a professional trainer & consultant. Her work today reflects her experience as a seasoned practitioner. Her passion is to help organizations and individuals succeed through effective and practical soft-skills.

Gina is an accomplished manager and company director, in both corporate and entrepreneurial settings. Prior to becoming a company director, she has held many roles in software development, corporate marketing, sales, and pre-sales support. During these formative years, she realized that good communication skills are an essential part of a professional’s career advancement.

Gina has conducted or facilitated training for different types of organizations — both domestically and internationally, such as:

  • Mines Marketing Sdn Bhd (Leisure, Wellness)
  • Eita Resources Bhd (Engineering, Manufacturing)
  • Palace of Golden Horses (Hospitality)
  • Heriot-Watt University Malaysia (Education)
  • Blackmores (Malaysia) Sdn Bhd (Retail)
  • Cell Edge Sdn Bhd (IT Services)
  • Inter XS Sdn Bhd (IT Systems Integrator)
  • Tenby International School (Education)
  • DHL Asia-Pacific IT Services (Shared Services)
  • TTE Engineering Sdn Bhd (Engineering, Manufacturing)
  • Examedia Solutions Sdn Bhd (IT Systems Integrator)
  • Intercosmetic Asia Pacific Sdn. Bhd. (OEM Manufacturing)
  • Great Eastern Agents (Life Planners)
  • L&T Minerals (Quarry)

Her training participants will gain an immersive learning experience that is transformative, challenging and exciting. They will also benefit from complimentary post-workshop engagement via e-mail.

She currently writes on .



Please register at this link:


The event is finished.


Jul 22 2022


9:30 am - 5:30 pm


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